Customer Service Agents - Marhaba

Employer:	Emirates Airline
Category:	Airline, Travel & Tourism
Work Location:	Bahrain
Posting duration:	Mar 16, 2012 - Jun 14, 2012
Gender:	Male / Female
Please read the Instruction on how to obtain your Emirates Online Reference Number (ORN) Marhaba is a division of dnata, the global Airport Ground Services and Travel Industry organisation, which together with Emirates, the rapidly expanding and award winning international Airline, form The Emirates Group - a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees worldwide. Marhaba is the premier meet and greet service for passengers travelling through Dubai International Airport. The word Marhaba means Welcome in Arabic. The name was chosen to reflect warmth and hospitality, which is the hallmark of our airport services. The Marhaba team comprises around 500 specially selected men and women, representing over 50 nationalities. They offer a range of meet and assist and lounge services and are specialised in taking care of passengers to ensure their journey through the airport is as smooth as possible. They are trained in all aspects of customer care, airport operations and the airline industry. Working in Marhaba is an excellent way to launch a customer-focused career in an expanding global company. In line with strategic growth plans aimed at regional expansion of our operations, Marhaba is currently seeking to recruit result-oriented professionals for its newest venture at Bahrain International Airport, Bahrain. Qualifications: High school graduate Fluency in both spoken and written English. Spoken Arabic and other international languages are advantageous. Minimum 2 years experience in frontline customer services. Basic customer services courses. Task Description: Reports to the Customer Service Supervisor Provides comprehensive escort service to all VIP, CIP, Marhaba and Special Handling (UMs, handicapped/deaf/dumb, blind etc) passengers. This includes: check-in, immigration, mishandled baggage, onward connections, reservations and assistance with resolving issues such as missed connections, cancelled bookings, improper documentation etc. Salary & Benefits: We offer an attractive salary, commensurate to the local travel services market.